Money Back Guarantee & other Terms

Here are some reasons you should get advice and products critical to your companion dogs health from us:

  1. Same day shipping
  2. If you don't like the product we'll give you the money back
  3. 100% guaranteed products we don't sell third-party products

The rest of the fine print is here

TERMS OF USE

This document defines the rules and regulations, privacy policy and Terms of Use for access or usage of  VOSD.in  and its subsidiary websites ( strays.in & rescuebyvosd.com)

The domain name (hereinafter referred to as “Website”) is owned by The Voice of Stray Dogs (herein after VoSD) a non-profit trust registered with Reg.No INR-4-00419-2012-13 under Section 4 of Indian Trust Act 1982 by the Govt of Karnataka (hereinafter referred to as “VOSD”).

Definitions:

  • Any transaction on the site is under the following terms and conditions (“Terms of Use”).
  • The Terms of use are should be seen in conjunction with the Privacy Policy, Shipping Policy, Cancellation & Returns policy defined elsewhere on the site.
  • “Customer”, You” or “User” shall means any legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. VoSD allows the User to surf the Website or making purchases without registering on the Website.
  • “We”“Us”“Our” shall mean ‘The Voice of Stray Dogs’ Trust.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. Impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by VOSD Policies as amended from time to time.

Your use any of the services provided by VOSD through the Website, including but not limited to purchase of VOSD Art, VOSD Rescue sponsorship, VOSD Club membership subjects you to these Terms of Use. VOSD can change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You.


Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872.


Transactions

  • The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services are clearly indicated and are subject to the contract you enter with VOSD for the transaction on this website.
  • VOSD does not make any representation or Warranty as to specifics (such as quality, value, scalability, etc) of the products or services proposed to be sold other than those explicitly given in the product/ service descriptions

Charges

  • VOSD may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

Privacy

Read The VOSD Privacy Policy below

Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Liability of VOSD is limited to replacement of any goods or services purchased by you.

Cancellations and returns

Please see the section on CANCELLATIONS below

Payments

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by You and between “Bank/s”, or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India.

Payment processing:

All Valid Credit / Debit/ Cash Card/ PayPal and other payment instruments are processed using a Credit Card payment gateway or appropriate third party payment system-infrastructure. Liability of a faulty transaction lies with the payment processors/ Issuing Bank.

Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of shipping and sale in India. Services and advice may be available throughout the world.

Product Description

VOSD does not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

IN NO EVENT SHALL VOSD BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

PRIVACY

Information collected by VOSD

The Voice of Stray Dogs (VOSD) collects information from you when you make a transaction with us this can be a request, place an order or fill out a form. At this time you are asked to enter your: name, e-mail address, mailing address, phone number or credit card information. No information is collected if you do not make a transaction with VOSD. VoSD does not collect or keep information related to payments on your credit. debit or bank cards. These are processed via our payment processing partners.

Use of information collected by VOSD

Any information we collect from you may be used in one of the following ways:

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer surveys: Information may help us administer a contest, promotion, survey or other site feature
  • To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Your information is protected

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server while making a Credit or a Debit Card transaction. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by the payment processing agency. Your private information (credit cards, PAN numbers, financials, etc.) will not be stored on our servers.

VOSD does not sell your information

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information.

This does not include trusted third parties, such as Google, who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and amend the date these changes were made. This policy was last modified on Feb 20, 2014

CANCELLATION & RETURNS

Cancellations

VOSD will cancel your order provided cancellations & refunds are for the purchase of goods and not of services such as advice or donations.

Refunds & 30-day money back guarantee

If you receive a faulty or damaged product we will issue a full refund. To request a refund, simply contact us with your purchase details Refunds are being processed within 21 days period from the date of the receipt of the good by VOSD.

Refunds on Rescue and Rehabilitation

We provide a rescue and rehabilitation service on a best effort basis as defined in VoSD Rescue Standard Operating Procedure v3.0.

Exactness not guaranteed

VOSD disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user since artwork etc. cannot be fully represented in the pictures show here.